IT Cosmetics' CC+ Cream has amassed a huge cult-following, and right now you can score it for 20% off—find out how. 2 days later I had no reply, so I sent another email, and finally on 04/09/19 someone answered me and said they would refund me the next day delivery I paid for. Few foundations are as universally loved among the beauty community as a certain CC cream. Nothing has shipped.I've come to the conclusion there is no customer service, terrible policy, and It cosmetics, by far, does not care for their consumers, only their money. Item did not come in time and was delivered to neighbor while I was away! Spoiler alert: the IT Cosmetics' Your Skin But Better is the one I'm referring to. As an added bonus, if you spend more than $65 (which shouldn't be difficult), you'll also receive a complimentary Confidence in a Neck Cream Moisturizer and Heavenly Luxe Face & Neck Citrine Roller. I can’t even begin to express how disappointed I am in my experience with it cosmetics. I called customer service immediately and she asked what was missing and assured me that replacements would be shipped out. Do NOT buy from their website if you are in U.S. No response to the return request emails, and never answers the calls. If you want or like their products, I would say order them through a retailer, like Sephora, and not through IT Cosmetics. I have been taking anti histamines for the past week and applying Aloe Vera gel to alleviate the symptoms. I am having a bad experience with them, i never had in the past but my last 2 orders have never came and i have paid for them, i have emailed several times with no response and called and have been on hold for 49 min as of now. When I finally spoke to someone, I was told they were not the manger as she was still on holiday. However - the company requires customers to get in touch with the company by email/phone before proceeding any returns. I had misgivings when I... Bye Bye Foundation Full-Coverage Moisturizer with SPF 50+, Bye Bye Redness Neutralizing Color-Correcting Cream, Bye Bye Pores Poreless Finish Airbrush Powder, It would be more interesting if they left out the aromatherapy aspect and essential +, Cannabinoids are really unstable in cosmetics (and it general), so they are not +, Try it and see if you like it. I looked into the cancellation policy, which is nonexistent. It's a month later & I still haven't had a resolution apart from a couple of emails asking for information already provided. I will never order from them again. However the product is not to bad it takes redness away for a short time. I LIVE their bye bye foundation cc cream. They have my money but I have no product in return. Upon contacting customer service multiple times by email and phone, there was absolutely no response of any kind and no one answered the phone (I was simply placed on hold). I placed an order on 27/08/19 and paid for next day delivery. It is now 5/3 and the package has not left their facility nor has UPS notified me of a shipment, meaning it’s not going to be shipped. I spoke to someone on their live chat, who told me a manager would call me the next day between 09:00-14:30 and of course, no one called me. By the 24/09/19 ANOTHER week later, I had heard from no manager or member of the team. Wonderful IT cosmetics, wonderful. it cosmetics cc+ illumination review: It takes a lot for a base product to worm its way into my cosmetics bag.
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