After snipping the cord pull it from the end of your pole. Most tents just aren’t designed to handle severe weather. Advertisement. If you would like to reach out to them via telephone, you can call them at 360-260-9527. For tent pole repairs, we recommend Tent Pole Technologies. With old tents this might not be possible so you’ll have to be resourceful. For more information on our pole repair and replacement services, please contact one of our repair team on 0131-564 1000 or use our enquiry form. We trust TentPole Technologies when it comes to custom-pole construction and other pole repair services. Find a replacement segment that's the same size as the damaged pole. Can you help us understand the issue about posting photos? Tents are NOT guaranteed, 100% waterproof. Most companies will send a replacement pole section at no cost. Line up the broken/bent sections of the pole and straighten them out. Just center the stake/stick and wrap it up with a bunch of duct tape. If any utilities lay underground of the specified area, THEY MUST BE MARKED. If this happens take a wrench, multitool or rock and smash the bend in. Once you've added images to our community, you can then access them in your profile. There’s nothing you can do about it. I suppose I'll have to dig deeper in to the competitor brands, Kelty, Big Agnes, etc. The move to limit warranties of your OWN PRODUCTS (branded tents) to a single year for goods that you know dont get used that often and won't fail inside that window is disgusting. Tent Repair in Salt Lake City on YP.com. The Pole Repair Sleeve Method. to give your tent a longer life #camping. Using a pole repair sleeve: The easiest and quickest way to fix a broken pole is with a pole repair sleeve. Using a tent repair sleeve(aka splint) is by far the easiest and quickest way to repair a bent tent pole. If you're ready to send your poles in for repair, simply follow the instructions on this form. Please note we no longer supply tent poles for large family tents. Allow JBM Tent Rentals to provide you with the perfect tent for your special occasion. Your browser's Javascript functionality is turned off. PLEASE NOTE: All tents are meant as temporary shelter and must be evacuated under extreme weather conditions. Free shipping on orders of $35+ and save 5% every day with your Target RedCard. Throughout the years I’ve spent countless hours researching gear and perfecting my backpacking setup. Simply give us a call or send us a message to have your tents cleaned or repaired! We look forward to meeting you and fulfilling your special event needs. If that doesn't solve the issue feel free to give us some more detail so we can see if we can help troubleshoot. Welcome to Gander Outdoors emails! Remember when I said you’re better off splinting the pole and ordering a replacement section? So not only do you not offer replacement parts the repair site is tagged with malware concerns. The net here - and feedback you can share with your bosses - is that REI isn't even a shadow of it's former self, and that makes me very sad. My parents started me off right and I’ve been camping/backpacking since before I could walk. If you want to replace the shockcord continue reading below. So disappointing because I like the reviews and everything on the tent. Thank you for feedback. Any attempt to further straighten a bend just further weakens the metal. When you find it, Eureka! It's gone from a consumer friendly space where you were happy to pay a premium for well made goods to just another profit making entity looking to cash in on a historically positive reputation. Our warehouse location is just north of Harrisburg Pa. but we often travel to the York, Carlisle area and even more frequently to areas like Bloomsburg and Danville, Pa. If not, buy one and pack it with you. When I went to the repair site it directed me to the place in Vancouver but the website was blocked by computer virus protection software. On the trail, you can temporarily splint the pole using a tent stake and duct tape. It shouldn’t take much to slide the splint over top of the pole. This means I have to find somewhere that can be exposed to you, upload the photo there, and then link back to it. When did you purchase the tent? Copyright JBM Tent Rentals LLC. Amazon - your photo option presents the user with a field for specifying, I assume, a URL to a photo posted elsewhere. After the proper tent size and style (frame tent vs. a pole tent) has been determined, choose a desirable location for tent. At this point if the cords still loose you need to shorten it a few inches at a time. Although sometimes poles bend from strong wind, most poles bend as a result of neglect. Tent poles (Free): Broken poles are replaced for free thanks to their limited lifetime warranty. This is when I like to label my poles to speed up my setup process. Kelty branded lighting, trekking poles, furniture, sleeping pads, coolers, airbeds, drinkware, apparel, and accessories are covered by a one-year warranty to the original purchaser from an authorized seller that protects the original purchaser against manufacturing defects in materials and workmanship. If you’re on the trail and don’t have access to a pole repair sleeve you can use a tent stake or thick stick as a temporary splint. The minimum area required for a FRAME tent is approximately 1’ around the perimeter when staking and 6’ around the perimeter when using water barrels. See reviews, photos, directions, phone numbers and more for the best Tents in Salt Lake City, UT. We are the only official repairer of Coleman tents and Go Outdoors own brand. That said, the REI poles warp SPECIFICALLY because they get pulled/bent by the rainfly, so longer poles would probably be a negative Biggest question really is just the type of alum and how forgiving the new poles are... which I couldnt find data on. Our 30 wide pole tents are 18′ high, 40 wide are 21’high, and 50 wide and 60 wide are 24′ high. Well, you just convinced me not to spend $450 on an overpriced, unsupported foreign made REI tent! A good pole repair sleeve is just slightly larger in diameter than your pole … A short walk through the woods is all it takes. It only comes with a one year warranty to the original purchaser? You’re much better off temporarily splinting the pole and ordering replacement sections of pipe. Whether you’re an event planner or hosting the event yourself, we’d enjoy the opportunity to consult with you, understand your needs, and provide you with the items to make your event a successful one. Method 3 of 4: Replacing an Entire Pole Segment 1. Your tent might even include a splint with the rest of your tent poles. Once your tents shockcord starts to go limp it needs to be replaced. If it is an older model it could be the REI Base Camp 6 tent, model number 862-430, year 2014-2017 (the tent has orange pole sleeves and the fly is a sage green color). It is the renter’s responsibility to locate all possible underground utilities that could be located in or around specified area. For anyone (everyone) else who runs into this problem and is frustrated by the lack of accountability and helpfulness of REI to support their BRANDED TENT, I thought I would provide some more specific and detailed guidance. We request that for all repairs the full pole wand or required section is sent in for repair. However, note the following: - The WT poles are approximately 3" longer than the REI versions. JBM Tent Rentals serves Central Pennsylvania and the surrounding areas. You should only need the name, model number, and year of your tent. I grew up in a small Ohio town just outside of Cleveland. The technicians’ “Tent Bible” includes tent schematic drawings that date back to 1998, and the shop has the pole segments to service many of those tents. You'll send them the entire pole set so they are able to replicate it in house (therefore they do not need specific dimensions as they will have it in hand). TentPole Technologies, LLC 12607 NE 95th St. Suite A-109 Vancouver, WA 98682 Replacement pole section service for fibreglass, alloy and aluminium pole sets. So you just bought a brand new tent and you want to ensure a long life. We also provide a full aftersales service for their products. You’d be surprised at how strong your pole will be after a repair. To replace a section of pole you need to first remove the shockcord, replace the broken piece, and reinstall the shockcord(it’s pretty simple). Your tent might even include a splint with the rest of your tent poles. If we do not stock the exact pole type that you require for your repair, we will look to offer you a substitute that will still allow you use your tent. “We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.”. |, I would like to receive email information from affiliates of Gander Outdoors, Coghlan's Fiberglass Tent Pole Repair Kit. Not bad for fifty bones. Learn more and join us, Earn a $100 REI Gift Card when you apply, get approved and make any purchase within 60 days of card approval.Details, Mon–Fri, 5am–10pm PT Sat–Sun, 6am–9pm PT. If the bend doesn’t negatively affect the tents pitch you should be okay. Without replacing your shockcord(On Amazon) you risk damaging the poles.Replacing your tents shockcord is easy. Our aim is simple: to give your tent a longer life. After the proper tent size and style (frame tent vs. a pole tent) has been determined, choose a desirable location for tent. Although you can’t permanently straighten the pole you can replace the bent pieces and temporarily reinforce the pole. Such a disappointment for any member that discovers this (many the hard way) I'm sure. There’s only one way to permanently repair a bent tent pole. I haven't tried them out yet, but assuming the tent is slightly forgiving they should work fine. While I wouldn’t rely on a splint permanently I know from personal experience that repaired poles can handle serious wind. It also 1) makes it less likely those photos will be available in the future (since you dont host them and they can be deleted or disappear) and 2) puts the cost and overhead of storing them on your customers. The summary is that all of that is a pain in the butt for me, the consumer, and an impediment to providing FREE help to your other customers. Most problems start to arise when there’s a slight dip that catches rain/wind.
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